1) Introduction
2) Course Overview
3) Stress
• Stress Definition
• Stress Appraisal
• Lifestyle Appraisal
• Stress Log
Practical Assignments
4) The Stress Response
• Recognizing Stress
• The Stress Response: Fight of Flight
• Chronic Stress
• Controlled Stress
• Quick Stress Relief Technique
5) Time Management
• Unnecessary Stress
• Time Management Strategies
• Goal Setting (Job Analysis)
Practical Assignment
• Eliminate Unnecessary Stress (1 day)
• Job Analysis (3 days)
• Prioritization
• Activity Log
• Priority To-Do List
Practical Assignment
• Activity Log (3 days)
• Priority to-do List (1 day)
7) Dealing with Difficult Customers
8) Preventing Conflict at Work
9) Assertiveness
10) Conflict Resolution
Practical Assignments
• Assertive Communication (daily)
• Conflict Resolution (one day)
11) Acceptance and Mindfulness
12) Dealing with Organizational Change
Practical Assignments
• Mindful Practice Meditation (3 days)
• Mindfulness Worksheet (30 minutes)
• Nutrition
• Sleep
• Social Support
Practical Assignments
• Exercise Program (1 week)
• Nutrition Consultation (1 hour)
14) Stress Appraisal
15) Lifestyle Appraisal
16) Course Summary
17) Course Feedback
Practical Assignments
• Stress Appraisal
• Lifestyle Appraisal
• Course Feedback Form